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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  For orders shipped via FedEx, a tracking number is provided in the "My Account" section, click on "review order/track packages",
to get your tracking information and see order status. Order shipped via USPS in the USA will have a delivery confirmation number only.
Please email customer service with any problems. Shipped order can be tracked after 6pm Pacific time on day shipped.
My order never arrived.
  Orders shipped via FedEx will be sent a tracking number to the email address you provided. You can track your shipment at: http://www.fedex.com/us/ Orders shipped via USPS can take up to two weeks to arrive and there is no tracking available. Orders shipped via World Mail can take up to three weeks to arrive and also have no tracking. Please email help@makershed.com with your order number in the subject line for questions about your order.
Although we take special care during packing to insure the safe arrival of your package, shipping accidents and damage can occur. Make is not liable for packages damaged or lost in transit. We cannot issue a refund for items lost or damaged in transit. Should the package arrive to you deformed or damaged, please contact the carrier for a refund. The toll-free number for FedEx is 800.463.3339. Email us at help@makershed.com and we will help provide any information we have to help in your claim.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts or is defective
  Our vendors do their best to insure that your kits have everything needed and advertised to complete without delay, but occasionally mistakes happen and a part gets left out or are defective. If you have a defective part or can't find a part and have checked all contents carefully (sometimes fragile parts are placed inside a battery case to prevent damage for example) see the individual vendors contact info below to obtain a replacement part:

For Adafruit kits, including: Minty Boost, MiniPOV, Super TV-B-Gone Kit! (unassembled), SIM Card Reader/Writer Kit, XPortShield for Arduino Kit, Waveshield Kit, Drawdio Kit, MotorShield for Arduino Kit, DC Boarduino (Arduino Clone) Kit, ProtoShield for Arduino Kit, Game of Life Board.
Please email them directly at: support@adafruit.com -they will be happy to assist you.

For Chumbys: If you know the specific part that you are having trouble with please email us at help@makershed.com, if you are unsure what is giving you troubles, have software related questions or just need general help, try contacting Chumby first: click here.

If the vendor of your kit is not listed above please email customer service at help@makershed.com with your order number in the subject line and the part that is missing/defective listed in your email. Thanks!
When will my backorder arrive?
 
BACK ORDERS: If items are back-ordered, they are usually available for shipping within 1-3 weeks, unless otherwise noted. We apologize for the inconvenience. We do our best to keep all items in stock and avoid back orders as much as possible. If you would like more specific details regarding the estimated dates when your back ordered items are expected to become available, please contact our customer service department at help@makershed.com, please include your order number. We usually respond within one business day (weekends & holidays excluded).

 

1. In USA: If some items are back ordered and others are available to ship, most orders (not all orders) are automatically split into two separate shipments for no additional cost. This allows you to receive the in-stock items as fast as possible. The back ordered items will ship when they become available.

 

2. For all other countries: If some items are back ordered and others are available to ship, orders will be held until all items are available to ship to save on shipping charges.