| Order Status |
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| How do I download my PDF? |
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You will be emailed a link to any downloadable product you've purchased. This link will be automatically be sent after your order's status is marked as "shipped" (could be up to 24hrs or longer for weekends). You will also be able to access downloadable products you've ordered by logging in to your store account and clicking Review Orders/Track Packages:
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| I chose In-Store Pickup |
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Please allow 2-3 days for processing of your order. You will receive email confirmation of your order when it is ready (may appear as Your Order Has Shipped). Our hours are Mon-Fri 9am-5pm, you can pick up your order at our O'Reilly Campus Reception Area (middle building). Click here for directions.
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day.
An email is automatically sent with tracking information once your order is shipped. Please note: Some items on your order may be drop shipping separately, items with product codes that begin with "JM", MKSG" or "X", please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions. |
| How do I change quantities or cancel an item in my order? |
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All orders are processed the following day from order placement. For example if you placed an order Monday, your order would be processed on Tuesday (weekends, holidays and volume of orders are the exception, during the holiday season your order may take and extra day or two to process, but most orders ship within 1 business day). While the order is no longer editable by the customer, you can email help@makershed.com or call 800-889-8969 by 10am PST the day following your order to make a change. As our process has been streamlined to maximize order throughput, there are no guarantees that your order can be changed, but we will make every effort to accommodate the customer to the best of our abilities.Please note that once an order has been shipped, the order is no longer editable. |
| How do I track my order? |
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For orders shipped via FedEx, a tracking number is provided in the "My Account" section, click on "review order/track packages",
to get your tracking information and see order status. Order shipped via USPS in the USA will have a delivery confirmation number only, although in most cases this acts like a tracking number. Orders shipped via Smart Post will not be trackable until USPS takes possession, usually within 3-6 days from pickup. Most orders can be tracked after 6pm Pacific time on day shipped. Please note: Some items on your order may be drop shipping separately, items with product codes that begin with "JM", MKSG" or "X", please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions. |
| My order never arrived. |
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Orders shipped via FedEx will be sent a tracking number to the email address you provided. You can track your shipment at: http://www.fedex.com/us/ Orders shipped via USPS can take up to two weeks to arrive and there is no tracking, only a delivery confirmation available. Orders shipped via World Mail can take up to three to nine weeks to arrive and also have no tracking. Please email help@makershed.com with your order number in the subject line for questions about your order.
Although we take special care during packing to insure the safe arrival of your package, shipping accidents and damage can occur. Make is not liable for packages damaged or lost in transit. We cannot issue a refund for items lost or damaged in transit. Should the package arrive to you deformed or damaged, please contact the carrier for a refund. The toll-free number for FedEx is 800.463.3339. Email us at help@makershed.com and we will help provide any information we have to help in your claim. Please note, for packages marked as delivered by carrier, but not in the customers possession, Maker Shed is not liable for. Please make note to carrier if you will not be home to take delivery, with any special instructions or provide a safe place to leave your package, we are not responsible for package theft once it is delivered to your address or building.
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| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance. Please note: Some items on your order may be drop shipping separately, items with product codes that begin with "JM", MKSG" or "X", please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions. |
| My product is missing parts or is defective |
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Our vendors do their best to insure that your kits have everything needed and advertised to complete without delay, but occasionally mistakes happen and a part gets left out or are defective. If you have a defective part or can't find a part and have checked all contents carefully (sometimes fragile parts are placed inside a battery case to prevent damage for example) please email customer service at help@makershed.com with your order number in the subject line and the part that is missing/defective listed in your email. Thanks!
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| When will my backorder arrive? |
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BACK ORDERS: If items are back-ordered, they are usually available for shipping within 1-3 weeks, unless otherwise noted. We apologize for the inconvenience. We do our best to keep all items in stock and avoid back orders as much as possible. If you would like more specific details regarding the estimated dates when your back ordered items are expected to become available, please contact our customer service department at help@makershed.com, please include your order number. We usually respond within one business day (weekends & holidays excluded).
1. In USA: If some items are back ordered and others are available to ship, most orders (not all orders) are automatically split into two separate shipments for no additional cost. This allows you to receive the in-stock items as fast as possible. The back ordered items will ship when they become available.
2. For all other countries: If some items are back ordered and others are available to ship, orders will be held until all items are available to ship to save on shipping charges.
3. Please note: Some items on your order may be drop shipping separately, items with product codes that begin with "JM", MKSG" or "X", please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions.
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