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My Order
How do I download my PDF?
  You will be emailed a link to any downloadable product you've purchased. This link will be automatically be sent after your order's status is marked as "shipped" (note that it may take up to 24 hours, longer for weekends). You will also be able to access downloadable products you've ordered by logging in to account and following the steps below.

  1. Click the My Account link in the upper right-hand corner of our site.
  2. Under My Orders, click on the link that says "Review orders / track packages".
  3. Locate the order you want, and click on the link that says "Download File(s) >>>" (right below the blue button that says "View Or Change Order").
  4. Your download link will at the top of this last page, as shown in the image below.

PLEASE NOTE: The above instructions pertains to US orders only. Inquiries regarding international orders, including PDF downloads, should be directed to GlobalShopex at helpdesk@globalshopex.com or (786) 314-7144.


Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day.
An email is automatically sent with tracking information once your order is shipped. Please note: Some items on your order may be drop shipping separately, please check the product page of those items (eg: Printrbot, Afinia, etc.) for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions.
How do I change quantities or cancel an item in my order?
  All orders are processed the following day from order placement. For example if you placed an order Monday, your order would be processed on Tuesday (weekends, holidays and order volume are the exception, during the holiday season your order may take and extra day or two to process). While the order is no longer editable by the customer, you can call 877-306-6253 or 707-639-1355 before 10am PST the day following your order to make a change. As our process has been streamlined to maximize order throughput, there are no guarantees that your order can be changed, but we will make every effort to accommodate you. Please note that once an order has been shipped, the order is no longer editable.
How do I track my order?
  For orders shipped via FedEx, a tracking number is provided in the "My Account" section, click on "review order/track packages",
to get your tracking information and see order status. Order shipped via USPS in the USA will have a delivery confirmation number only, although in most cases this acts like a tracking number. Orders shipped via Smart Post will not be trackable until USPS takes possession, usually within 3-6 days from pickup. Most orders can be tracked after 6pm Pacific time on day shipped. Please note: Some items on your order may be drop shipping separately, please check the product page of those items (eg: Printrbot, Afinia, etc.) for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions.
My order never arrived.
  Orders shipped via FedEx will be sent a tracking number to the email address you provided. You can track your shipment at: http://www.fedex.com/us/ Orders shipped via USPS can take up to two weeks to arrive and there is no tracking, only a delivery confirmation available. Please email help@makershed.com with your order number in the subject line for questions about your order. Although we take special care during packing to insure the safe arrival of your package, shipping accidents and damage can occur. Make is not liable for packages damaged or lost in transit. We cannot issue a refund for items lost or damaged in transit. Should the package arrive to you deformed or damaged, please contact the carrier for a refund. The toll-free number for FedEx is 800.463.3339. Email us at help@makershed.com and we will help provide any information we have to help in your claim. Please note, for packages marked as delivered by carrier, but not in the customers possession, Maker Shed is not liable for. Please make note to carrier if you will not be home to take delivery, with any special instructions or provide a safe place to leave your package, we are not responsible for package theft once it is delivered to your address or building.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact customer service for assistance. Please note: Some items on your order may be drop shipping separately, please check the product page of those items (eg: Printrbot, Afinia, etc.) for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact help@makershed.com with any questions.
My product is missing parts or is defective
  Our vendors do their best to insure that your kits have everything needed and advertised to complete without delay, but occasionally mistakes happen and a part gets left out or are defective. If you have a defective part or can't find a part and have checked all contents carefully (sometimes fragile parts are placed inside a battery case to prevent damage for example) please email customer service at help@makershed.com with your order number in the subject line and the part that is missing/defective listed in your email. Thanks!

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