Returns & Exchanges


Please contact us before returning any package. All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Maker Shed Customer Service at [email protected] or at (877) 306-6253.
 
Standard Return Policy
Return for refund: within 30 days of receiving the product (unopened)
Return for replacement: within 30 days of receiving the product (damaged or defective)
 
We can only accept returns of unopened kits and products, within 30 days of receiving the product. Any returns after 30 days are in store credit only. We will not accept any returns for any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product, or any product that exhibits physical damage. Customers are responsible for return shipping costs unless the product was received damaged or defective. Any return for a refund may be subject to a 15% restocking fee.
 
3D Printer & CNC Machine Standard Return Policy
Return for refund: within 30 days of receiving the product (unopened)
Return for replacement: within 30 days of receiving the product (damaged or defective)
 
Unopened 3D printers or CNC machines may be returned within 30 days of receiving the product for a full refund. Customers are responsible for return shipping costs unless the product was received damaged or defective. Any return for a refund may be subject to a 15% restocking fee.
 
Opened 3D printers or CNC machines that are defective can only be exchanged for the same item, within 30 days of receipt of product.
 
The following conditions do not qualify for return:
Any 3D printer or CNC machine returned after 30-days from when product was received;
Any 3D printer or CNC machine that has physical damage due to abuse or improper use, or is in breach of manufacturer warranty;
Any 3D printer or CNC machine that is missing any accessories or original product packaging including, but not limited to components, cables, inclusive filament, and manuals.
 
For technical support, please contact the manufacturer. If you have any trouble getting help after you contact them, let us know at [email protected] or (877) 306-6253.