Refund policy

Important: Please contact us at help@makershed.com before sending anything back 

Return/Refund Policy:

To return an item, you must contact us within 30 days of placing your order.

  • To obtain a refund, the item must be in its original condition, unopened, and unused
  • Unused items with open packaging can receive store credit
  • Returns must include all original components including, but not limited to, the original packaging, manuals, cables, etc.
  • Some items such as Final Sale items, denoted by FINAL SALE, or as explicitly marked on the product page, cannot be returned or exchanged.
  • Digital eBooks/PDFs that have been downloaded are not eligible for refunds, yes we can tell.

You are responsible for return shipping fees unless otherwise instructed. We recommend you use a shipping service that provides tracking.

All returns, including 3D printers, CNC and milling machines, drones and items drop shipped by the original manufacturer / vendor, are subject to a 15% restocking fee. 

Steps to return an item once approved:

  • Contact us to request we authorize a return
  • If your return is authorized, we'll issue you a Return Merchandise Authorization number (RMA#). -Make note of this number - you'll need it to send back your item.
  • Prepare your return shipment - just follow these steps:
         a) Pack the item back up in its original packaging
         b) Create a shipping label with the following address:    
                    Maker Shed Returns
                    RMA# (your return number here)    
                   150 Todd Rd STE 100 
                    Santa Rosa, CA 95407
      • 707.200.3714
  •      c) Write the RMA# on your shipping label
         d) Find the original packing slip from the shipment
         e) Write the RMA# on your packing slip
         f) Place the packing slip inside the package
  • Ship out the package via a trackable service
  • Once we receive your return, we'll issue your refund in one of two ways:
    • If the item is unopened and in its original condition, we'll refund your original form of payment
    • If the original packaging has been opened, we'll send you a gift certificate or store credit for the original amount paid